Terms of Service

Version 1.0 Last updated: Aug 18, 2026

This agreement governs your use of inSpace CRM. Creating an account accepts it. It is written to be understood: if anything here reads as ambiguous, ask us before registering and we will clarify it in writing.

1. Who we are and what you accept

The service is provided by inSpace Agency LLC, formed in [US STATE], with its address at [FULL REGISTERED ADDRESS].

Creating an account accepts these terms and the Privacy Notice. If you accept on behalf of a company, you confirm you may bind it, and "you" means that company.

You must be of legal age. The service is intended for business or professional use rather than for consumers.

2. What the service includes, and what it does not

inSpace CRM is an online system for managing contacts, opportunities, conversations, appointments, forms and content. It is provided as-is, as a cloud service you reach over the internet.

What works today

• Contacts with a unified activity history.
• Sales pipeline and opportunities.
• Shared conversation inbox.
• Calendar and appointments.
• Public forms that create contacts.
• Articles and reports.
• Email sending, through the sending account you connect.
• Interface in Spanish and English.
• Public API, with keys you manage.

What does not work yet, stated here rather than discovered later

These exist as screens in the product but do not operate. You are not contracting for them, and you cannot claim them as part of the service until we announce otherwise:

• Campaigns and automations do not run on their own. They can be built and configured, but no process executes them.
• SMS is not sent. No provider is connected; messages are saved to the thread and the system says they did not go out.
• There is no WhatsApp integration.
• No payments are processed. No plan currently charges.

3. Your account

• Give us accurate information and keep it current.
• Verify your email before first sign-in.
• You are responsible for your credentials and everything done under your account. Tell us immediately if you suspect unauthorised access.
• Each account occupies a subdomain of inspacecrm.com. It is assigned for use while the account is active; it conveys no ownership and we cannot guarantee it stays reserved if you close the account.
• An unverified signup releases its subdomain after seven days.

4. Plans, limits and prices

Plans and their contact, user and workspace limits are published on the site and apply per company, not per workspace.

The free plan does not expire and needs no card. Reaching a limit does not cut off what you already have: you can keep reading and editing your data, and are only prevented from creating new records of that kind until you free space or change plan.

Paid plan prices are shown in Mexican pesos. No button on the site currently charges anything: they all lead to free registration. When we enable billing we will tell you the invoicing, tax and cancellation terms before you can subscribe, and will charge nothing without your express acceptance.

We may change prices and limits in future. Any change that disadvantages you comes with at least thirty calendar days' notice.

5. Acceptable use

You may not use the service to:

• Send unsolicited communications to people who did not consent, or otherwise breach the commercial-communications rules that apply to you.
• Upload personal data obtained without a lawful basis, or sensitive data without the express consent the law requires.
• Upload unlawful or defamatory content, content infringing third-party rights, or malicious code.
• Attempt to reach workspaces, accounts or data that are not yours.
• Place loads on the system that degrade it for others, or evade usage and API limits.
• Resell or give third parties access outside what section 8 allows.
• Reverse engineer the software, except where the law expressly permits it.

On a serious breach we may suspend the account. Unless the risk requires acting at once, we will tell you first and give you a chance to fix it.

6. The data you upload is yours

You keep ownership of everything you upload. We acquire no rights in it.

You grant us only the limited, non-exclusive licence needed to host, process, transmit and display that data — that is, to provide the service. It ends when you delete the data or close the account.

We do not use your workspace content to train models, for advertising, or for any purpose of our own.

7. Data processing addendum

This section forms part of the agreement and applies when you upload third parties' personal data — your customers, prospects or contacts — into your workspace.

7.1 Roles

For that data you are the controller and we are the processor. You decide what is uploaded, why, and for how long. We handle it only on your instructions, expressed through your use of the system.

7.2 Your obligations

• Have a lawful basis and, where required, the consent of the individuals.
• Make your own privacy notice available to them.
• Handle the rights requests they direct to you.
• Not upload sensitive data without the express consent the law requires.

7.3 Our obligations

• Handle the data only to provide the service, never for our own purposes.
• Keep it confidential, including after the relationship ends.
• Apply the security measures described in the Privacy Notice.
• Not transfer it to anyone beyond the providers listed in the Privacy Notice, except where legally required.
• Tell you without delay about any security breach affecting that data, with what we know, so you can meet your own notification duties.
• Pass on any rights request an individual sends us directly, where we can identify the workspace it concerns.
• Delete or return the data when the agreement ends, per section 12.

7.4 Our staff's access

Authorised staff can enter your account to provide support or fix a fault. Each entry and exit is written to the audit log with who did it and when. We say so here because it is real access to personal data you are responsible for.

8. Agencies reselling the service

If you take the service to provide it to your own clients under your brand:

• As between us, you remain the account holder and are responsible for everything that happens in it and in your clients' workspaces.
• As between you and your clients, you contract, invoice and support them. We have no contractual relationship with them.
• You must pass on obligations equivalent to these terms, and have your own privacy notice.
• You may not present the service in a way that suggests we are party to your contract with them, or promise them features section 2 declares nonexistent.

9. Email and messaging

Email you send from the system goes out through the sending account you connect — Mailgun, or any provider over SMTP, including your own server — on your domain and your reputation. Without it you cannot send: we do not lend our account for customers' mail, and that separation protects every other customer from the consequences of a badly obtained list.

You are responsible for what you send, for having recipients' consent, and for honouring unsubscribe requests. The system respects the do-not-contact and SMS opt-out flags you record, but cannot verify where your lists came from.

10. Intellectual property

The software, interface, the inSpace CRM name and the documentation are ours or our licensors'. These terms give you no rights in them beyond using the service while your account is active.

If you send us product suggestions, we may use them with no obligation or compensation.

11. Availability and changes

We work to keep the service available, but we commit to no service level and no uptime percentage. There will be interruptions for maintenance, faults, and causes outside our control.

We may change, add or withdraw features. If we withdraw one you materially depend on, we will give at least thirty calendar days' notice where reasonably possible.

12. Termination and getting your data out

You may close your account at any time. We may terminate for serious breach, or on thirty calendar days' notice if we stop providing the service.

Export your contacts before closing. The system downloads them as CSV. After closure we keep the data for thirty calendar days in case you need it back, then delete or block it, except what we must keep by law.

13. Warranties and limitation of liability

The service is provided "as is" and "as available". To the fullest extent the applicable law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We are not liable for indirect, incidental, special or consequential damages, nor for lost profits or lost data arising from use of or inability to use the service.

Our total aggregate liability, on any basis, will not exceed the greater of what you paid us in the twelve months before the event, or one hundred US dollars (USD 100).

These limits do not apply to wilful misconduct, gross negligence, or anything the applicable law does not allow to be limited. [REVIEW WITH COUNSEL: some liability limitations may be unenforceable in Mexico.]

14. Governing law and disputes

These terms are governed by the laws of [JURISDICTION TO BE SETTLED WITH COUNSEL], without regard to conflict-of-law rules.

[OPEN DECISION: the choice of forum between the LLC's state of formation and the Mexican courts has real practical consequences — a customer in Monterrey will not litigate in Delaware, and in consumer matters a forum selection may be unenforceable in Mexico. Settle with counsel in both countries before publishing.]

15. Changes to these terms

We may update these terms. The current version always lives at inspacecrm.com/terms with its version number and date. Material changes are emailed to you at least thirty calendar days in advance. If you disagree, close your account before they take effect; continuing to use the service after that date accepts them.

16. Contact

General and contractual matters: hola@inspacecrm.com
Privacy and data rights: privacidad@inspacecrm.com